Quick answers. For step-by-step detail on delegates, referral codes, billing codes, backups, and more, see Help & how-to.
Only on your phone, encrypted at rest using platform-protected key storage and protected by the app lock. Our servers have no fields for patient data at all — see the privacy policy. Make encrypted backups from Settings and keep a copy off the phone; the backup is sealed with a passphrase only you know.
The app downloads Ministry schedule data and helps calculate supported consultation, visit, procedure, unit, premium, and multi-procedure scenarios. You choose and review the codes; the app shows the resulting estimate. Review unusual combinations against the Schedule of Benefits before submitting.
Straight to OHIP, over the Ministry's MC EDT web service. clearcodeMD passed the Ministry's conformance testing in August 2026 and holds a production Software Conformance Key, so there is no portal to sign in to and no file to upload by hand: open a claim, check what it bills, and submit it — on its own, or as part of the whole day. A claim that is still missing something cannot be sent, and tells you what is outstanding instead.
The return files come back the same way, without being asked. Submitting and collecting while you are not there means the app signs in for you, so this asks to keep your GO Secure password sealed by your device's hardware security chip, where it is never included in a backup and never shown again.
Import Batch Edits, Error Reports, and Remittance Advice files and the app updates each matching claim's status (paid, reduced, refused, rejected, or stale). It explains the return and suggests a next action; corrected claims can be copied back to drafts and regenerated.
Only your physician profile, practice settings, and a de-identified financial claim ledger used for the website dashboard and restoring a blank new phone. That ledger includes service codes, amounts, statuses, and return explanations. It never includes patient names, health numbers, version codes, sticker images, or source documents. Existing records on a phone are never replaced by the server; restoration only happens on a blank new device.
No. Account sync restores only the limited financial ledger and practice settings. Restore a valid passphrase-encrypted backup to recover exact PDFs, EDT files, images, and full local case records.
Yes — open the day's PDF in Files and tap Edit. Change or remove cases, and the PDF, claim file, and ledger regenerate with recalculated fees. If you already submitted the old claim file, resubmit the new one.
Your device lock + the app lock protect the data on the lost phone. On the new phone, install the app, sign in, and restore your encrypted backup — everything comes back, including sticker images. This is why the backup nudge exists; don't ignore it.
Ontario (OHIP) is the only supported province today. clearcodeMD supports the Ontario fee schedule, EDT batch format, and direct submission over MC EDT. Other provincial plans are not available yet.
clearcodeMD is for Ontario physicians, with dedicated operating-room and consultation workflows today. The app searches downloaded Ministry schedule data, but fee logic cannot replace clinical billing judgment for every specialty-specific exception or combination.
New eligible physicians receive one 30-day trial per OHIP billing number, with no card required. After the trial, nothing is charged automatically; existing local records remain available while you decide whether to subscribe when Professional becomes available.
No. clearcodeMD automates the Schedule's published rules and flags likely problems, but claims go out under your billing number and remain your responsibility — see the terms.
Use Forgot password on the sign-in page to receive a reset link. If you still need help, visit Support.
Visit Support for account, setup, and technical help. Never email patient names, health numbers, screenshots containing patient information, or claim files.
